At Vapour Eyes Australia, we are committed to delivering your order quickly, securely, and efficiently. Please read our Shipping Policy carefully before placing your order.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions, or holidays, processing times may be slightly longer.
Shipping Locations
We currently ship Australia-wide.
Unfortunately, we do not offer international shipping at this time.
Shipping Times
Estimated delivery times after dispatch are:
- Standard Shipping: 3–7 business days
- Express Shipping (where available): 1–3 business days
Delivery times are estimates only and may vary depending on your location, courier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Shipping method selected
- Weight and size of your order
Any applicable shipping promotions or free shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available). You can use the tracking number provided to monitor the progress of your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If incorrect or incomplete shipping information is provided, delays or additional shipping charges may occur.
If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.
Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to:
- Courier service disruptions
- Severe weather
- Peak holiday periods
- Public holidays
- Remote delivery locations
- Circumstances beyond our control
We appreciate your patience and understanding should unexpected delays arise.
Lost or Missing Parcels
If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us.
We will work with the shipping carrier to investigate your shipment and provide updates as quickly as possible.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of receiving your package.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will assess the issue and arrange an appropriate resolution where applicable.
Age Verification
Vapour Eyes Australia sells vaping products intended only for adults who are legally permitted to purchase them under applicable Australian laws.
By placing an order, you confirm that you meet the legal age requirements in your state or territory.
We reserve the right to request age verification before processing or shipping an order.
Failed Deliveries
If a delivery cannot be completed due to:
- Incorrect address
- Failure to collect the parcel
- Repeated unsuccessful delivery attempts
the parcel may be returned to us.
Additional shipping charges may apply before the order can be resent.
Order Changes and Cancellations
If you wish to change or cancel your order, please contact us immediately after placing it.
Once an order has been processed or dispatched, we may be unable to make changes or cancellations.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through the contact page on our website.
Website: https://vapoureyesaustralia.com
We appreciate your business and thank you for choosing Vapour Eyes Australia.