At Vapour Eyes Australia, we are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
Overview
Our return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and unopened.
- Be in its original condition.
- Be returned in its original, unopened packaging.
- Include proof of purchase (order confirmation or receipt).
For hygiene, health, and safety reasons, certain products cannot be returned once opened or used.
Non-Returnable Items
The following items are not eligible for return or refund unless they are faulty, damaged, or supplied incorrectly:
- Opened vape devices
- Opened disposable vapes
- Opened e-liquids or pods
- Used accessories
- Gift cards
- Digital or downloadable products
- Clearance or sale items (unless faulty)
Damaged, Faulty or Incorrect Items
If you receive an item that is damaged during shipping, defective upon arrival, or incorrect, please contact us within 48 hours of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
Once your claim has been reviewed, we may offer a replacement, exchange, store credit, or refund where appropriate.
Returns
Before returning any product, please contact our customer support team to obtain return instructions.
Returns sent without prior approval may not be accepted.
Customers are responsible for ensuring returned items are packaged securely to prevent damage during transit.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider, as refunds may take several business days to appear.
- Contact your bank regarding processing times.
If you have completed the above steps and still have not received your refund, please contact us at:
Email: support@vapoureyesaustralia.com
Exchanges
We only replace products that are:
- Damaged during delivery
- Defective upon arrival
- Incorrectly supplied
If you require an exchange, please contact us before returning the item.
Sale Items
Sale, promotional, clearance, and discounted products are generally non-refundable, except where required under applicable consumer law or where the item is faulty or supplied incorrectly.
Gifts
If your purchase was marked as a gift and shipped directly to you, any approved return may be issued as store credit or another suitable remedy.
If the item was not marked as a gift, any approved refund will be issued to the original purchaser using the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A defective product
- A damaged item
- An incorrect item supplied by Vapour Eyes Australia
We recommend using a tracked shipping service for all returns. Vapour Eyes Australia is not responsible for returned parcels that are lost or damaged in transit.
Return Address:
Vapour Eyes Australia
[Insert Return Address]
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).
You are entitled to a replacement, repair, or refund where a product has a major fault or otherwise fails to meet the consumer guarantees provided under the ACL.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:
Vapour Eyes Australia
Email: support@vapoureyesaustralia.com
Website: https://vapoureyesaustralia.com
We aim to respond to all enquiries as promptly as possible.